A taxi receipt will be reimbursed up to a maximum of 80 euros. and a delay of 60 minutes is to be expected, travelers can use the bus or taxi instead. If, according to the timetable, the train arrives at its destination between midnight and 5 a.m. Rail customers can register their passenger rights form for up to one year after their ticket has expired. What is the deadline for submitting my application? Holders of long-distance travel cards and the Bahncard 100 receive five euros per 60-minute delay.
So you have to claim at least three such delays in order to skip the de minimis limit of four euros. For a delay of 60 minutes, season ticket holders for local transport receive a credit of 1.50 euros.
If, for example, a storm affects rail traffic, compensation is still given in the event of delays.ĭo season ticket holders also get a refund?įor this group of people, the railway has set lump sums as compensation. They also apply in capricious weather Passenger rightsThis is what the European Court of Justice (ECJ) decided in 2013. Is there a reimbursement in case of bad weather? In contrast to air travelers, rail customers are also entitled to compensation or reimbursement in the event of a strike. The railway assumes no liability in cases for which it is unable to do anything, such as personal injury (suicide) on the route or if the traveler is at fault. If the compensation is lower, nothing will be refunded. The latter can be redeemed when buying the next ticket at the counter, at the machine or on the Internet. There are three options for reimbursement: cash at the counter, transfer to the specified bank account or in the form of a voucher that is valid for one year. The Passenger rights form is also available on the Internet, has to be printed out and filled out.ĭoes the reimbursement also work cashless? It can also be sent by post to the Passenger Rights Service Center in 60647 Frankfurt am Main. The completed form must be returned to the travel center together with the original ticket or a copy of the season ticket. The form is available from the conductor and the travel center. On the double-sided A4 paper, the customer enters which ticket he has used, the planned and the actual travel route and the desired type of reimbursement. The service centers have access to all rail travel data, including verifiable delays. Important: A reimbursement is now possible even without this certificate. The conductors and employees at the DB Service Points confirm the delays. Digital tickets are also stored in the system on the smartphone.
The train attendants used pliers to document the date and train number on the ticket when it was validated. The ICE Sprinter surcharge will be reimbursed if the ICE Sprinter is delayed by 30 minutes. Rail travelers are entitled to a refund of 25 percent of the ticket price if they are 60 minutes late or 50 percent if they are 120 minutes late. If, for example, the regional express from Cottbus to Berlin Central Station to the ICE to Hanover is delayed and the traveler can only continue on the next ICE an hour later, compensation is due. This also applies if several trains from different railway companies are used and connecting trains are missed. The difference between the planned and actual arrival time at the destination is decisive. Of the stern provides answers to the most important questions.įrom a delay of 60 minutes, the train has to pay. However, not all Deutsche Bahn customers still know what they are entitled to in the event of a train delay or a complete breakdown. If a train is delayed by more than an hour, rail travelers are entitled to a partial refund of their ticket. But how does the fare reimbursement work?Īlthough the train is more punctual in the first half of 2020, according to the train definition, a deviation from the timetable will only be included in the statistics if it has been more than five minutes. In the event of strikes, delays and train cancellations, Deutsche Bahn has to pay. Technical problems, too few staff or a strike: you cannot rely on the punctuality of long-distance trains.
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